Skynet Reach Duress

SkyNet REACH Duress is a solution built around a discreet Bluetooth pendant tethered to the REACH Duress Application on the user’s phone. The solution means whenever staff have cellular mobile coverage, they are potentially just three presses from contacting SMC’s two A1-R1A control rooms to request urgent assistance when they need it.

In service for over 3 years, Skynet Reach Duress has been rolled out to hundreds of customers around Australia, including field staff in the private, government and not-for-profit sectors who rely on it every day as they go about their work.

How It Works

  1. The duress alarm can be triggered from the application on the phone by pressing the red circle 3 times. Alternatively, if a Bluetooth pendant is connected, the software can be remotely triggered by pressing the pendant switch 3 times.
  2. This alert is then intercepted by SMCs two A1-R1A graded control rooms.
  3. SMC VIP operators then initiate the response procedures set out by the bureau and end customer.

Potential Customer Groups

  • In-home support services
  • Social workers
  • Community services
  • Public health
  • Fire and Emergency response
  • Regulatory services

Key Features

  • Cost Effective
  • Small sized pendant which is very discreet
  • Method of use makes accidental triggering difficult
  • Long Battery Life
  • Dustproof and waterproof to standard IP67

*SMC only carry out the monitoring of the above solution, bureaus are required to reach out to Skynet directly for equipment purchases. Note the Bluetooth pendant doesn’t have voice capability and only acts as a wireless trigger point.