Remote Video Response (RVR)

SMC’s Remote Video Response service allows our monitoring centre operators to remotely connect to your customer’s surveillance system and provide an informed and cost effective response based on their observations.

Video surveillance systems on their own simply view and record events. When combined with a professionally delivered remote video monitoring service, the effectiveness of the system is raised to a new level, by providing many benefits of a manned on=site presence at a fraction of the cost. RVR services include intruder alarm verification, remote video escort and remote video patrol.


  • RVR integrates with over 300 leading video, audio, access, alarm systems into a unified user interface for our Emergency Response Operators
  • Popular integrations include Milestone, TruVision, Geutebruck, Samsung, Bosch, Dlink, Panasonic, Honeywell. HikVision and Dahua
  • SMC also has the ability to choose a generic RTSP (real time streaming) protocol as most modern NVRs support this

SMC only provides the remote video monitoring, please click the below icons to be re-directed to the supplier website to learn more about the product and purchase directly from the distributor.

*Bureaus must first establish with SMC if the selected make and model of NVR is compatible with RVR before sending through a commission form to SMC.

Benefits of RVR

  • Visually verified events enable a faster response
  • Improves situational awareness of our operators ensure the most appropriate response is initiated
  • Contact police if verified crime in progress
  • Eliminates unnecessary patrol responses due to nuisance alarms – saving you money
  • Helps provide greater safety of employees in the workplace
  • Protects businesses when left unattended at night, over weekends and public holidays
  • Maximises the effectiveness of your existing intruder alarm and video surveillance systems

Intruder alarm verification

Alarms generated alarms will be responded to by initiating a connection to your premises’ video system. Our operators will view live video and based on what they observe will make an informed decision on further actions. For instance if a crime is in progress was observed the Police can be contacted immediately.

Remote video escort

Our monitoring centre operators will connect to the premises video system when requested by a customer to remotely supervise specific high risk activities such as lone workers entering or leaving the premises, deliveries of cash or valuable goods.

Remote video patrol

Our monitoring operators will connect to the premises video system at routine scheduled times and view the live video from each camera to identify if there is any irregular activity onsite. This is a cost effective alternative or addition to guard based manpower.

More information

Please contact us for more information about RVR.