SMC’s Remote Video Response service allows our monitoring centre operators to remotely connect to your customer’s surveillance system and provide an informed and cost effective response based on their observations.
Video surveillance systems on their own simply view and record events. When combined with a professionally delivered remote video monitoring service, the effectiveness of the system is raised to a new level, by providing many benefits of a manned on=site presence at a fraction of the cost. RVR services include intruder alarm verification, remote video escort and remote video patrol.
Benefits of RVR
Visually verified events enable a faster response
Improves situational awareness of our operators ensure the most appropriate response is initiated
Contact police if verified crime in progress
Eliminates unnecessary patrol responses due to nuisance alarms – saving you money
Helps provide greater safety of employees in the workplace
Protects businesses when left unattended at night, over weekends and public holidays
Maximises the effectiveness of your existing intruder alarm and video surveillance systems
Intruder alarm verification
Alarms generated alarms will be responded to by initiating a connection to your premises’ video system. Our operators will view live video and based on what they observe will make an informed decision on further actions. For instance if a crime is in progress was observed the Police can be contacted immediately.
Remote video escort
Our monitoring centre operators will connect to the premises video system when requested by a customer to remotely supervise specific high risk activities such as lone workers entering or leaving the premises, deliveries of cash or valuable goods.
Remote video patrol
Our monitoring operators will connect to the premises video system at routine scheduled times and view the live video from each camera to identify if there is any irregular activity onsite. This is a cost effective alternative or addition to guard based manpower.