Critical Arc

SafeZone CriticalAarc is a complete scalable security and safety solution that combines CriticalArc’s award winning cloud-based software service and SMC’s state-of-the-art monitoring centres. Developed in Australia in 2012 Safezone now has over 2 million active customers across 80 countries.

This all-in-one emergency and security management solution helps security teams to streamline and strengthen their capacity to respond to incidents, optimize outcomes, fulfill duty of care, and mitigate risks. In addition, the customer can use the same system to support lone worker safety, personal alarms, traveling staff, and introduce a new level of engagement with those they support.

Key Features:

  • Duress Alerts
  • Ability to raise alarms without touching or even unlocking your phone
  • Check-in/ Check-out function
  • Additional Bluetooth Trigger Button
  • Monitored within SMC 2 x Asial A1-R1A Graded Control Rooms
  • Monitoring can be made available as a per person basis or as a corporate enterprise solution

Critical Arc SafeZone


One of the key drivers in Safezones success is the ability to reduce capital costs by introducing affordable and flexible wearable options. Safezone offers two different options to enable a duress trigger.

Option 1 is the V.ALRT wireless duress button which can be attached to a keyring, a lanyard or even worn on the person.

Option 2 is via an Apple Watch. Both solutions enables the users to discreetly raise an alert while providing SMC with the location and identify of the person in duress.

Safe Zone Watch

Offering many other advanced features like Satellite device integration, Mass Notification and Incident playback Safezone can become a valuable tool for Security Installers Australia and New Zealand wide.