Why choose us?

How partnering with SMC can improve your business

We strive to present professional, courteous and prompt service for our customers every hour of every day.

No matter how big or small your business we can partner with you to provide customised solutions and reliable monitoring.

Why you should become an SMC Bureau

Building and maintaining strong relationships with our Bureaus has been a top priority for over 20 years. Here is how you can benefit from becoming a Bureau:

  • Two Grade A1-R1A Response Centres
  • ASIAL Certified
  • Up-to-date interactive services and technologies
  • Competitive pricing
  • On-going operator training
  • With security technology evolving at a rapid rate, we are committed tp having up-to-date technology and interactive services. We have led the industry in implementing technology to enable automation and innovative services.

We will continue to be on the forefront in providing services to enhance your business.

When you partner with SMC, you partner with a business that cares about building a strong relationship with you.

Personalised Bureau Support

Professionally trained staff, data management and operations are accesible by calling 1300 132 390

All Bureau operations are handled by our professional National Customer Service Team providing seamless response to operational matters, data management issues and customer service enquiries making it our one stop shop.

Bureau Data Entry

Our Bureau data entry department operates Monday to Friday from 7am to 6pm and Saturdays from 7am to 3pm. Emergency data entry changes that need to be made after hours can be handled by our fully-operational response centre.

Centralised customer service support centre

All our customer service numbers are national 13 numbers, so no matter where they are based, it will always be at the cost of a local call. Our specialised staff are located nationwide and can assist you with unique customer requirements.

Greetings and answer points

Our dedicated answering point ensures your customers are greeted with your company name. This helps eliminate confusion and strengthens your customer relationship. Fees and charges do apply so contact one of our team for further information.

Escalation Procedure

For any operational issue, access to the Bureau Response Centre supervisory staff is easy. Each shift is supervised by a team leader who will be able to assist with any queries or concerns outside of business hours. Your request will be passed on to our management team for prompt response.