Specifically trained and dedicated operators know your customers.

SMC VIP Operators have assistance from the Duty Manager and VIP Managers 24hrs a day for any problems that may arise.

Does your company need a 24 hour answering service?  Why incur additional costs when you could utilise SMC’s 24 hour VIP help desk facility to process these calls on your behalf?

SMC can also incorporate other services to satisfy your company’s security and customer service requirements.  SMC VIP can cater to most requests.

What can smc vip do for my customer?

Who will answer my clients calls?

SMC provides each VIP operator with comprehensive training, ongoing support and development.  This is what makes our staff more than just operators, they are customer service professionals.

SMC attracts, recruits and develops some of the most dedicated personnel in the industry.  We strive to foster our talented people and ensure that they are motivated to provide exceptional customer service.

After-Hours answering services for businesses

SMC VIP can be the first point of contact for your clients, staff or the general public.  Monitoring Centre operators can identify the call and act accordingly to your instructions.  Let us answer your calls when you are unavailable.

Divert your own phone number, or provide your customers with the VIP dedicated 1800 number.

VIP Services has their own dedicated 1800 dial in number, however you can use an existing number or organise a new number for your customers that will be diverted to VIP.  This means you don’t have to provide multiple phone numbers to your customers.

After-Hours Maintenance Support.

For residential or commercial buildings, SMC VIP can organise maintenance contractors to attend if there is a fault or damage to the premises.  This can include glaziers, plumbers, electricians or locksmiths.

Call the VIP Services enquiry line on 1300 791 355 for more information on SMC VIP Services.