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About Us

Monitoring your customers... that's our business

At Security Monitoring Centres (SMC), we’ve built our strengths on providing our customers with a high level of service that is required in today’s fast paced security industry.

We provide a finely tuned combination of sophisticated technology and staff who are trained to understand your unique requirements, and those of your customers.  SMC is constantly monitoring and improving internal processes to ensure that your customers are satisfied with your monitoring centre.  To satisfy your customers insurance or special requirements, SMC also maintains two Grade A1 monitoring centres.

With the addition of SMC VIP Services, and CCTV Monitoring, SMC is moving into a new phase.  SMC is proving to be one of the leaders in Australia’s security industry.

Nearly one third of SMC's total customer base is serviced under a Bureau arrangement, so we understand precisely what alarm installers expect from us, and what we must do to assist our bureau customers to grow their business. 

SMC’s dedicated team of staff are always happy to help you out with any customer enquiry or problem.

 

 

 
Our operators

SMC takes great pride in its staff, and especially its front line staff, our monitoring operators.

Not only do our operators respond to alarm events, they recieve customer service training, basic troubleshooting skills to assist customers with first level alarm problems, Trade Practices and Privacy Act awareness and training in the various monitoring and communications equipment that SMC utilise.

SMC assists the ongoing support and development of our operators by providing an initial training period followed up by any supplemental training in addition to our yearly refresher assessments that are required to maintain our Grade A1 rating.

SMC Staff and Operators are all required to undergo a state police check, and hold, or are undergoing security licence accreditation (relevant to State Legislation).This ensures that our staff are of the highest caliber in the industry.

Focus on safety

Our Goal : No workplace injuries – At All

The safety of our staff is paramount.  Implementing ways to ensure our staff are safe at all times, also enables SMC to continue its high level of service delivery to our customers.
Code of EthicS

SMC requires all of our staff to undergo ethical standards and Trade Pracices Act awareness training.

What does this mean for you?
By promoting ethics within our operational staff, technical, sales and management teams, SMC can continue to offer services to you and your customers that are transparent and honest.